Shipping and Returns
Items under a certain weight will be shipped via FedEx or UPS.
Items over a certain weight will be shipped via white glove carrier.
Once you submit your order online, a SummerHouse customer service representative will be in touch within 2 business days (excluding holidays) to finalize shipping method, cost, and to confirm your order. Once you enter your credit card information at check out, your funds may be held until shipping is applied and finalized by a SummerHouse customer representative. Once the shipping charges have been approved you, your card will be charged for the item(s) plus shipping costs.
Returns and Exchanges
To prevent the inconvenience of a return, please measure your space and make sure the item will fit where you wish to place it. Be sure to request a sample swatch of upholstered items, as colors may vary depending on computer monitors. Up to five samples will be sent free of charge. If you request more than 5, a small shipping fee will apply.
Most items on our website can be returned by simply paying a 15% restocking fee. Other items, like sale items, are final sale and cannot be returned. Shipping charges will not be refunded unless there was freight damage. State tax may or may not be refunded, depending on varying state laws.
How to return an item
In order to return an item, you must submit a request to customer service (firstname.lastname@example.org) within 4 days of receiving your item. We then must receive your returned item within 15 days of original delivery. NO EXCEPTIONS.
If your order is damaged or defective upon arrival, please contact customer service immediately about replacing the item.
Once a returned item is received, the item will be thoroughly inspected. Then exchanges and refunds will be issued for the original purchase price, less 15%, once they pass thorough inspection. The returned merchandise must be in new and unused condition with original packing material and have the invoice attached. Please see below for specifics on returnable items:
Returned bedding must be in new, unworn and unwashed condition, in its original packaging with all original tags.
Standard rugs may be returned with the original receipt for a refund or exchange within 72 hours of delivery. If for any reason the rug seal is broken off or cut, the rug will not be accepted for return.
Rugs that are damaged or soiled in any way will not be accepted for return.
‘As Is’, sale items, and holiday items
These are all final sale.
***For all non-damaged merchandise, customer is responsible for the cost of packaging and shipping back all returns.***
HOW TO RETURN:
o Send an email to email@example.com with detailed information (and photos if possible) and a customer service representative will be in touch about returning your damaged goods.
o Please remember to inspect your item upon arrival and do not sign for delivery until the shipping company notates the damage on the delivery confirmation.
o We apologize for your dissatisfaction.
o Please be sure to keep all items in original packing with all tags still attached, if applicable.
o Contact customer service within 4 days of original delivery. A customer service representative will walk you through the steps from that point.